Refund & Cancellation Policy

This policy covers appointments booked through toothmate.co.in, consultation fees, and any amount paid online to Toothmate Multispeciality Dental Clinic. It should be read together with our Terms & Conditions. Where the two differ on a payment matter, this policy applies.

Confirming a booking reserves a dental chair and a surgeon's time exclusively for you, so early notice lets us offer that slot to another patient.

• At least 24 hours' notice:Your appointment can be rescheduled free of charge, or any amount paid online refunded in full.
• Less than 24 hours' notice:We will do our best to move you to another slot. Any prepaid consultation fee is normally carried over to the rescheduled visit rather than refunded.
• Cancelled by the clinic:If we cancel or reschedule for any reason, you may choose either a new appointment at no extra cost or a full refund.

• Before the consultation: A consultation fee paid online is fully refundable if you cancel with at least 24 hours' notice.
• After the consultation: Once the consultation, examination or diagnostic imaging has taken place, the fee covers professional time already given and is not refundable.
• Missed appointments: If you do not attend and did not tell us in advance, the consultation fee is not refundable.

Multi-visit treatments such as implants, orthodontics and full-mouth rehabilitation are delivered in stages, and refunds are assessed against the stage reached:

• Treatment not started: Amounts paid towards a treatment plan that has not begun are refunded in full, less any consultation or diagnostic charges already incurred.
• Treatment part-completed: You are charged for the clinical stages already performed and for any laboratory work already commissioned. The balance is refunded.
• Treatment completed: Completed clinical work is not refundable. Concerns about the outcome are handled clinically under review and aftercare, not as a refund.

• Custom laboratory work already manufactured for you, including crowns, bridges, dentures, aligners and retainers.
• Diagnostic services already delivered, such as 3D CBCT scans, X-rays and digital impressions.
• Clinical procedures already performed.
• Third-party costs such as travel, accommodation or courier charges arranged on your behalf.

Email [email protected] or call +91 97732 89990 with:

• The name the appointment was booked under, and the appointment date.
• The payment reference or receipt number.
• A short note on why you are requesting the refund.

• Requests are reviewed and answered within 3 working days.
• Approved refunds are issued to the original payment method.
• Depending on your bank or card issuer, the amount typically appears within 7 to 10 working days of approval.
• Refunds cannot be redirected to a different account or payment method.

Toothmate Multispeciality Dental Clinic, G-13, Shantiniketan Flora Business Hub, Abrama Rd, near Sanskartirth School, Mota Varachha, Surat, Gujarat 394101.
Phone +91 97732 89990 · Email [email protected]